FAQ

Frequently Asked Questions

Whether it’s your first visit to FLX Fitclub or you’re a regular, we know you might have questions about how we operate. Here are answers to questions we often get. If you can’t find your answer here, please reach out and we’ll be happy to help!

Our Classes                                

What is Les Mills?
Les Mills International is a family-owned company based in New Zealand. They create and produce a wide range of group fitness and small group training programs that are taught all over the world. They’ve been in the business for more than 20 years, and are recognized for their expertise in designing classes that are backed by research to be safe and effective. And best of all, these classes are just plain fun (and addictive)! Les Mills releases a full set of new music and material for each program every 3 months. In between these new releases, our instructors mix up the routines so that your body and mind (and ears!) will never be bored.
Which classes are best if I’m just starting to exercise?
If you’re just starting out, we recommend trying a few different classes until you find one or two that you enjoy. Whatever class you choose, our instructors will give you plenty of options to adjust the intensity of your workout. A little patience helps too… sometimes it takes a few times in the same class before you start to be comfortable with the equipment and the moves. And remember, you don’t have to stay through the entire class! If you’ve had enough of a workout after 20 or 30 minutes, it’s totally ok to leave early. Pace yourself and you’re more likely to want to come back!
What’s so great about your instructors?
Our instructors all have a passion for what we do, many years of experience, advanced training and certifications, and deep libraries of material that allow us to keep every class fresh and fun. We care deeply about our classes and our participants, and we know how to motivate you to do more in our classes than you would on your own. Don’t believe it? Come experience a class for yourself!
Do you teach other kinds of classes like Zumba?
At this time, the only class we offer outside of the Les Mills family of programs is FLX Cycle (an indoor cycling program that we’ve created in-house). However, we’d love to expand our offerings in the future to include classes such as Les Mills SH’BAM (a cardio dance class), CXWORX (core training) and GRIT (a series of specialized HIIT strength, plyometric and cardio classes). If you have interest in these or other types of classes, please let us know!
Do you have yoga classes?
We have BODYFLOW, which is a Les Mills mind/body fusion class with moves drawn from yoga, tai chi and Pilates. It’s a blend of strength, balance and flexibility work that is a great compliment to our other more high-energy classes. We feel that traditional yoga classes are better suited to a studio designed specifically for that purpose, and there are many excellent yoga studio options in Ithaca. 

Our Facility                                

When should I arrive for my class?
If it’s your first time at FLX Fitclub, we recommend arriving about 15 minutes before class to give yourself time to check in and get oriented. Even regulars should arrive a few minutes early because we like to start classes on time! If you do come in a bit late, please try to enter in a way that is not disruptive to others. For your safety and out of respect for other participants, please do not arrive more than 10 minutes after the start of class. Also be aware that if you’re not here when class begins, we reserve the right to give your spot to a walk-in – so please try to notify us if you’re running late.
What are your hours?
FLX Fitclub is open when classes are in session, or by appointment. If there’s no class immediately before the one you’re attending, we’ll open the doors at least 15 minutes before class time.
How do I check in for my class?
Please make sure to stop by the front desk or make sure your instructor knows you have arrived. If you’ve been greeted by name, you’re all set!
Do you have a place to change clothes?
Yes, we have several changing rooms for a quick change of clothes before or after class.
Do you have showers?
We do not have showers, but we provide body wipes, dry shampoo and deodorant for those who want to freshen up a bit after class.
What kind of equipment do you have?
For our BODYPUMP classes, we have the top-of-the-line, revolutionary Les Mills SMARTBARS. (You’ve probably never used anything like them… and they’re awesome! For a little intro on how to use the SMARTBAR, check out this video.) For our cycling classes, we use the BODY BIKE Connect. They’re beautifully designed, give you plenty of data to crunch, and will even sync with your Garmin (and many other devices) to help you keep track of your workouts. Even our Step platforms are better than most, with a textured bench surface that keeps your feet from slipping off, but is comfortable on your hands and back when lying down or doing benchtop push-ups, burpees, etc.
Do you offer child care?
We do not currently offer child care. For liability reasons, we cannot allow children under the age of 14 on the exercise floor, and anyone between 14-17 must be accompanied by a parent or guardian.

Joining FLX Fitclub                                

General Membership Questions

What membership options do you offer?
Our membership options are as follows:

  • Single class pass: $12
  • 10-class FLX Pass: $100 ($10/class)
  • 20-class FLX Pass: $160 ($8/class)
  • One month of unlimited classes: $75
Do you offer the first class for free?            
Not exactly… we have a slightly different approach. We know that sometimes it takes a few tries to find the right class for you, or to feel comfortable. Our First Timer FLX Pass gives you 3 classes for just $15, and we’ll apply that as a credit towards your purchase of a full class package or membership if you decide to continue with us. Think of it as a down payment on your future fitness. 🙂 Please keep in mind this offer is only for participants who are brand new to FLX Fitclub.
Can I pay online? Do I have to pay online?
Yes, you can pay for your membership or drop-in class online, but no, you don’t have to. You can also call us with your payment info, or stop by the front desk at the club during class hours to pay in person.
Can I pay by check or with cash?
Sure! Checks should be made out to “FLX Fitclub” and can be dropped off at the front desk during our regular business hours, or can be mailed to: FLX Fitclub c/o Chantelle Farmer, 1109 E State St, Ithaca NY 14850. If you’d like to pay with cash, please stop by the front desk before your first class.
Can I pay using my bank account instead of a credit card?
You sure can! Contact us for help with this.
Do you have a discount for seniors? Students?
At this time we do not offer ongoing discounted rates. We may occasionally offer sales on memberships or class packages.
What is the minimum age requirement? Can my teenage child come with me to classes?
Our minimum age for class participants is 14. Children 14 or older are welcome, but anyone under the age of 18 must be accompanied by a parent or guardian.

Monthly Memberships                                

What is the signup fee for a monthly membership?
We don’t believe in signup fees! You will be charged a prorated amount for the month that you sign up, and then the full monthly rate of $75 for any following months.
Will I automatically be charged for next month?
Our monthly memberships are set for automatic renewal, but not necessarily for automatic payment. This means by default, you will receive an email every month reminding you to pay your membership fee for the following month. You can use your saved payment information to pay your bill manually from the member login section of our website or from the Zen Planner app. Or if you prefer, you can choose to go on an automatic payment option and we will charge your payment account automatically each month. If this is something you would like to do, please contact us.
What day of the month will I be billed on?
You will always be billed on the first day of the calendar month (unless you’ve put your membership on hold, in which case your billing date will change based on the length of your membership hold). You will receive an email notifying your about your membership renewal 1 week before your bill is due.
How do I cancel my monthly membership?
We hate to see you go, but if you have to leave for whatever reason… just stop by, give us a call or send us an email. You can do this anytime before the start of your next month and your membership will end on the last day of your billing period (typically the last day of the calendar month). Please don’t make us chase you down to ask why you haven’t paid your bill. 🙂 If you are on the automatic payment option, please give us at least a day to stop payment on your account. And no matter why you chose to leave, we’ll welcome you back any time!
Can I put my membership on hold?
Yes, you can put a hold on your membership for anywhere from 2 weeks to 3 months, at no charge. Contact us if you would like to do this. The maximum total hold period is 3 months in any calendar year. If you need to hold longer than that, we’d suggest dropping your membership and coming back when you’re ready. There’s no fee to come back, so why not?

Class Passes and Packages                                

When do my class passes expire?
Class passes expire 1 year from the date of purchase. If you find yourself with unused, expired class passes and you want to come back – talk to us! If you buy a new package, we can add the remaining expired classes to your new pass.
If I reserve a spot with a class pass and cancel the class, do I lose my class?
As long as you cancel within the 1-hour cancellation window, the unused class pass will be returned to your account. We understand that sometimes emergencies happen, so if you missed the cancellation window, please contact us to let us know what happened. But if you don’t show up for class and we don’t hear anything from you, that class will be deducted from your package.
Does a 30 or 45 minute class count as a whole class?
Yes! Our shorter classes pack a whole lot of workout into a smaller block of time. Efficiency is good. And don’t worry, we think you’ll get your money’s worth!

Class Reservations                                

How do I reserve a spot in a class?
If you already have a membership or class package, it’s easy. You can reserve your spot in class from our website calendar or from the Zen Planner app, which is available for iPhone from the App Store, or for Android from the Google Play Store. You will receive an email approximately 24 hours before class time to remind you of your reservation.

If you don’t have a membership or package, you have a few options:

  • Sign up for a membership or package, then make your reservation
  • Use the single class option to register on the website

And remember, you can always contact us if you’re having problems with technology!

Do I have to reserve a spot or can I just show up?
The reservation system makes things run more smoothly BUT if you’re feeling like a spontaneous workout, we usually have room for a few walk-ins, so you can certainly just show up. Just remember to check in at the front desk to make sure that you’re good to go. For classes that are extremely popular (such as evening or weekend BODYPUMP classes), we definitely recommend making a reservation, since this guarantees you’ll get a spot!
How far in advance can I reserve a class?
You can reserve your spot in a class up to 8 days in advance.
What if I reserved a spot and now I can’t come?
We ask that you cancel your reservation as soon as you know you can’t make it to class. You can cancel your own reservation using the Zen Planner app or on the website, up to 1 hour before class time. This allows someone else a chance to get your spot. If you have to cancel less than an hour before class, please email or call us so we know you’re not coming! (This allows us to stop worrying that you’re in a ditch somewhere.)
What happens if I don’t show up for my reserved class?
If you’ve cancelled your reservation, you’re fine! But keep in mind that when you don’t show up to a full class, it means someone else missed out on a spot. Even in a partially full class, no-shows create some overhead for us. If you’re using a class pass and you don’t show up, the class will be deducted from your total. If you’re on a monthly unlimited membership and neglect to cancel or contact us, we reserve the right to add an $8 no-show fee to your account.
What if the class is full? Can I get on a waiting list?
Yes! Definitely put yourself on the waiting list for full classes. If someone cancels their reservation, the first person on the waitlist will automatically get their spot. (And you’ll get an email notification so that you know you’re in!) If you can attend, there’s no need to confirm. But if you can’t, we ask that you cancel your new spot so someone else has a chance.
What happens if the weather is bad or class is cancelled for some other reason?
This is another great reason to reserve your spot in classes! If there’s a class cancellation due to weather or other circumstances, we will email everyone who signed up for the class to let you know. We’ll also try to post this information on our Facebook page and Twitter feed.
What if there’s a substitute instructor?
We think that all our instructors are pretty fantastic, but we understand that people have preferences. If you’d like to be sure that your favorite instructor is teaching, we suggest checking the schedule one last time before the cancellation window closes!